Privacy & Refund Policy

Privacy Policy

At IFix Hub, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or requesting our repair services.

By using our website or submitting a repair request, you agree to the terms outlined in this policy.

Information We Collect

When you contact IFix Hub, submit a repair request, or communicate with our team, we may collect the following information:

• Full Name

• Phone Number

• Email Address

• Device Information

• Service Request Details

• Communication History Related to Your Repair Request

How We Use Your Information

The information collected is used exclusively for:

• Processing repair requests

• Contacting customers regarding their devices

• Providing repair updates and customer support

• Improving our services and customer experience

• Responding to inquiries and service requests

We only collect information necessary to provide our services efficiently and professionally.

Information Protection

IFix Hub takes reasonable measures to protect customer information from unauthorized access, disclosure, or misuse.

Customer information is handled confidentially and is only accessible to authorized personnel involved in providing our services.

Third-Party Disclosure

We do not sell, rent, trade, or share personal information with third parties for marketing purposes.

Information may only be disclosed when required by law or when necessary to provide a requested service.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve website functionality, performance, and user experience.

Cookies help us understand how visitors interact with our website and allow us to improve our content and services.

Users can disable cookies through their browser settings if preferred.

Refund Policy

At IFix Hub, we strive to provide transparent and professional repair services.

Diagnostic Fees

Diagnostic and inspection fees are non-refundable once a device has been assessed by our technicians.

Repair Services

Completed repair services are generally non-refundable after the repair has been successfully performed and approved by the customer.

Customers are encouraged to inspect their devices before leaving the store whenever possible.

Defective Replacement Parts

If a replacement part becomes defective during the applicable warranty period, IFix Hub may repair or replace the defective component at its discretion and according to the warranty terms.

Exceptional Cases

Refund requests are reviewed individually and may be considered in exceptional circumstances based on the nature of the repair and the specific situation.

Website Disclaimer

While we strive to ensure that all information on this website is accurate and up to date, IFix Hub does not guarantee the completeness, accuracy, or availability of all website content at all times.

Information provided on this website is intended for general informational purposes and may be updated without prior notice.

Contact Information

IFix Hub

Royal Nabq Mall, Nabq Bay

Sharm El Sheikh, South Sinai, Egypt

Phone: +20 103 527 2111

Email: info@ifix-hub.com

Website: www.ifix-hub.com

IFix Hub respects the privacy of all customers and remains committed to protecting personal information while providing professional repair services throughout Sharm El Sheikh.